Work / Case Study
Bravo Farms
A family business in Traver, CA since 1979, with two stores. We've looked after its IT since 2021.
2 stores · 16 machines · backups verified off-site
Since 2021
a VTS client
2
stores, Traver and Kettleman City
16
machines under remote management
Verified
point-of-sale backups, before they go off-site
The stores
Bravo Farms runs two roadside stores, in Traver and Kettleman City, with registers, label printers, back-office machines, phones and an online store between them.
Since 2021 we've been the people they call for all of it.
What the engagement covers
Remote management
Sixteen registers and office machines across both stores are enrolled in remote management, and the inventory of what is at each counter is kept from it.
Backups that are checked
The point-of-sale database is backed up with a checksum, verified, and only then copied off-site to storage we run. An alert fires when a backup fails to arrive, and a weekly integrity check runs against the database.
Registers
New tills are set up from one standard kit and recorded with the hardware at each one.
Phones
The store's phones moved off copper onto VoIP — and when the carrier answered with an unauthorized contract, we filed the FCC complaint that ended it.
Read the VoIP case studyOnline store & print
The online store and its theme, email campaigns, and the printed catalogs and brochures.
Written down
A knowledge base of how each store actually works — the quirks, the vendor contacts, the reason a setting is the way it is — kept as things are learned.
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